About Royal Greenland
Royal Greenland is one of the world's leading seafood companies, specializing in high-quality seafood products sourced primarily from the cold, pristine waters of the North Atlantic and Arctic oceans. Established in 1774, the vertically integrated company has a rich history and is owned by the Government of Greenland and employs over 2000 employees. Royal Greenland focuses on sustainable fishing practices, ensuring the responsible harvesting of species like cold-water prawns, Greenland halibut, snow crab, and cod. With a strong commitment to quality and innovation, Royal Greenland supplies fresh, frozen, and value-added seafood products to markets worldwide, catering to both retail and food service sectors.
Location: Gdańsk
Role summary
The Customer Service and Logistics Specialist is a key member of the customer support team, responsible for managing complex customer orders and inquiries from initial contact through fulfilment/resolution and follow-up. The position requires strong cooperation with customers, sales teams, technical support, and internal
departments to facilitate seamless and effective handling of customer orders and service requests, also
ensuring that all issues are thoroughly investigated, addressed, and resolved. The specialist focuses on
complex problem-solving, process improvement, and maintaining high levels of customer satisfaction
and loyalty. The specialist is also involved in organizing and coordinating transport processes.
Key Responsibilities:
- Providing excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities
- Managing end to end order management processes, including validation, implementing changes, responding to inquiries, monitoring order status, escalation of issues, and overseeing billing processes
- Managing the process of blocked orders including liaising with finance department and external agencies
- Managing the process of credit/debit note issuing / validation
- Entering required master data records/changes in the system
- Arranging sample products delivery to customers
- Coordinating the customer and consumer complaints process
- Supporting forecasting process by generating multiple reports, updating the system and liaising with sales/key account managers
- Managing after sales tasks such as addressing customer complaints, processing returns, and ensuring customer satisfaction
- Performing document validation and checks information for completeness and correctness in compliance with business conduct rules
- Supporting other business units with customer liaison, accurately documenting customer requests
- Contributing to high data quality and applies data governance standards
- Contributing to projects in various departments outside of regular scope of responsibilities
- Organizing and coordinating the transport process
- Handling export and import shipments according to customs procedures
- Preparing shipping and export documents, e.g. bills of lading, packing lists, and customs documentation for international shipments
- Monitoring existing logistics processes in accordance with applicable internal procedures and completing files
- Maintaining relevant data updates in the SAP and other logistics systems.
- Performing other duties as required by business need or direct supervisor
Qualifications and Skills:
- Fluent English and German written and spoken is a must
- Knowledge of additional European languages is considered an asset
- Proven experience with customers in a service-oriented area in the B2B environment
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Excellent communication and negotiation skills to effectively interact with customers, internal stakeholders and external regulatory bodies
- Attention to detail and accuracy in handling financial transactions and documentation.
- Ability to work independently with minimal supervision and as part of a team.
- Customer oriented attitude
- Experience in using SAP system for customer order handling is an advantage
What We Offer
At Royal Greenland, you will join a dynamic and international company with a strong position in the seafood
industry. Our modern office in Gdansk provides a collaborative and supportive work environment, where you
will be part of a dedicated Customer Service team.
Once you are fully onboarded, we offer a flexible hybrid work model, allowing you to work from home two days a week.
You will also have the opportunity to develop your professional skills by gaining hands-on experience in
international trade and learning about our wide range of seafood products.
In addition, we provide a comprehensive benefits package, including:
Private medical care (Medicover)
- Co-financing of the Multisport card
- Co-financing of group insurance
- Regular team events
Does this sound like the right opportunity for you? Send us your application today – we look forward to hearing from you!
