Role summary
The Customer Service and Logistics Specialist is a key member of the customer support team, responsible for managing complex customer orders and inquiries from initial contact through fulfilment/resolution and follow-up.
The position requires strong cooperation with customers, sales teams, technical support, and internal departments to facilitate seamless and effective handling of customer orders and service requests, also ensuring that all issues are thoroughly investigated, addressed, and resolved.
The specialist focuses on complex problem-solving, process improvement, and maintaining high levels of customer satisfaction and loyalty. The specialist is also involved in organizing and coordinating transport processes.
Key Responsibilities:
- Manage the full order-to-delivery process, including validation, order changes, status monitoring, and overseeing billing processes.
- Handle blocked orders, liaising with the finance department and external agencies.
- Communicate with customers and internal teams regarding packaging creation, sample deliveries, and documentation.
- Support forecasting and reporting by working closely with sales and key account managers.
- Manage after-sales activities: complaints, returns, credit/debit notes, and customer satisfaction follow-up.
- Ensure data accuracy and compliance with business rules; maintain and update records in SAP and other systems.
- Organize and coordinate transport processes, including export/import shipments according to customs procedures.
- Support planning activities and global logistics coordination, ensuring adherence to internal procedures.
- Contribute to cross-departmental projects and continuous process improvement initiatives.
Qualifications and Skills:
- Fluent in written and spoken English.
- Proven experience in customer service or logistics within a B2B environment.
- Strong organizational, communication, and negotiation skills.
- Attention to detail and accuracy in handling documentation and transactions.
- Customer-oriented mindset and ability to work both independently and in a team.
- Experience with SAP for order handling is an advantage.
What We Offer
At Royal Greenland, you will join a dynamic and international company with a strong position in the seafood
industry. Our modern office in Gdansk provides a collaborative and supportive work environment, where you
will be part of a dedicated Customer Service team.
Once you are fully onboarded, we offer a flexible hybrid work model, allowing you to work from home up to two days a week.
You will also have the opportunity to develop your professional skills by gaining hands-on experience in
international trade and learning about our wide range of seafood products.
In addition, we provide a comprehensive benefits package, including:
- Private medical care (Luxmed)
- Co-financing of the Multisport card
- Co-financing of group insurance
- Regular team events
Does this sound like the right opportunity for you? Send us your application today – we look forward to hearing from you!
